Refund policy
RETURNS, REFUNDS & REQUISITIONS POLICY
Document Ref: AJE-REV-2026-B
Effective Date: May 10, 2026
1. CORPORATE STATEMENT ON QUALITY
At Affiliate J Enterprises, operating through our premier brands ELVORA and Vis Eley, we maintain an uncompromising standard of excellence. Every item dispatched from our Manchester logistics hub undergoes a multi-point inspection. This policy outlines the strictly governed procedures for returning merchandise to ensure the integrity of our inventory and the satisfaction of our global clientele.
2. THE MANDATORY 14-DAY NOTICE PERIOD
In strict accordance with the UK Consumer Contracts Regulations and EU Consumer Rights Directive, clients are granted a "cooling-off" period.
Notification Window: You must formally notify us of your intent to return within 14 calendar days beginning the day after the date of delivery.
Expiration: Requests received at 12:01 AM on the 15th day will be categorized as "Final Sale" and will not be eligible for a refund, except in cases of proven manufacturing defect.
3. PROTOCOL FOR "PRISTINE CONDITION"
To qualify for a reimbursement, items must be returned in Original Resale Condition. This is defined as:
Unaltered State: The item must not have been worn, laundered, ironed, or altered in any capacity.
Hygiene & Security: All security ribbons, "do not remove" tags, and vacuum-sealed packaging must remain unbroken.
Odour Neutrality: Items showing traces of perfume, smoke, or detergent will be rejected by our quality control team and returned to the sender at the sender's expense.
4. EXCLUSIONS AND NON-RETURNABLE ITEMS
For health, safety, and exclusivity reasons, the following items are strictly Non-Refundable:
Custom-manufactured or bespoke "ELVORA Limited Edition" pieces.
Personal care items or intimate apparel where the hygiene seal has been tampered with.
Items purchased during "Liquidation" or "Final Clearance" events.
5. LOGISTICS AND SHIPPING INDEMNITY
Client Responsibility: The financial burden of return transit lies solely with the consumer. Affiliate J Enterprises does not provide pre-paid return labels.
Risk of Loss: The item remains your legal property until it is signed for by our receiving department. We strongly mandate the use of a tracked and insured courier service (e.g., DHL, Royal Mail Special Delivery, or FedEx).
International Duties: Any customs duties or import taxes paid on the original shipment are non-refundable through Affiliate J Enterprises; these must be reclaimed by the client through their local customs office.
6. THE STEP-BY-STEP RETURN PROCESS
Authorization: Email returns@affiliatejenterprises.com with your Order ID and "RETURN REQUEST" in the subject line.
RMA Issuance: Our compliance team will issue a Return Merchandise Authorization (RMA) number.
Packaging: Place the RMA document inside the package. Write the RMA number clearly on the exterior.
Dispatch: Send the package to the authorized warehouse address provided in your authorization email.
7. EXAMINATION AND REBATE TIMELINES
Upon receipt, your return will undergo a 48-hour quarantine and inspection.
Approval: If approved, your refund will be triggered immediately.
Banking Delays: While we release funds instantly, your financial institution may take 5 to 10 business days to reflect the balance in your account.
Original Shipping: Standard outward shipping costs will be refunded; however, "Express" or "Priority" shipping surcharges are non-refundable.
8. DEFECTIVE OR INCORRECT MERCHANDISE
In the rare event that you receive a faulty item, the 14-day limit is extended under the Consumer Rights Act 2015. Please contact compliance@affiliatejenterprises.com with photographic evidence within 30 days for a full replacement or "Statutory Refund."
9. CONTACT AND JURISDICTION
This policy is governed by the laws of England and Wales. Any disputes arising shall be handled within the jurisdiction of the courts in Manchester, UK.
Corporate Inquiries:
Affiliate J Enterprises
Attn: Returns Department